Domestic orders

The delivery, unloading and assembly of a purchased product for the mainland region of the Republic of Croatia, including the island of Krk, is free when purchasing a prostoria product priced at more than EUR 1,000.00 excluding VAT, whereas on the contrary, it can the contracted at an additional cost, specifically from EUR 0.46 /km, and not less than EUR 175.00 (excluding VAT) for delivery to the mainland region of the Republic of Croatia and the island of Krk, that is, not less than EUR 260.00 (excluding VAT) for delivery to the island of the Republic of Croatia, with the exception of the island of Krk; the mentioned costs of delivery must be paid in advance at least 2 days before the intended delivery.

The fee for assembly of the product refers to the assembly that happens on the day that differs from the delivery and is charged separately in accordance with the current assembly Pricelist.

Regardless of the value of the order, for delivery to the islands of the Republic of Croatia, and with the exception of the island of Krk, the delivery, unloading and assembly is subject to additional costs in accordance with the prostoria delivery pricelist.

Orders from abroad

The delivery deadline is noted on each order confirmation. In the event that delivery of the prostoria product is contracted or included in the sales price, in accordance with the terms of delivery of the prostoria, prostoria will, at the request of the Buyer, the confirmation will also confirm the exact date of delivery 24 hours prior to delivery, and in the event that the Buyer requests delivery on a certain day and time, the necessary transport can be organised subject to an additional fee.

In exceptional cases, for instance, such as but not solely public holidays and non-working days, or due to prolonged delivery deadlines for certain materials and/or raw materials, prostoria retains the right to extend the delivery deadline, concerning which the Buyer will be timely informed.

In the event of any changes to an order by the Buyer, prostoria is entitled to an extended deadline for delivery, which can also be specifically agreed to in certain cases, depending on the needs and possibilities of prostoria and/or the Buyer.

Delivery takes place based on the order confirmation to a single unloading point unless prostoria and the Buyer agree otherwise. Changing the unloading point for delivery may be done 7 working days before confirmation of the delivery date, whereas after the expiration of the deadline, the possibility of changing the unloading point is possible only with approval from prostoria, where the respective change will be charged to the Buyer in the amount determined by the transporter delivering the goods based on the planned schedule. Delivery to the Buyer means that the Buyer is obliged to ensure the unloading and receipt of the product.

In the event that the transporter arrives at the unloading point at the agreed time, and the Buyer is not able to unload the products, prostoria retains the right to compensation for damages and to return the respective products back to the warehouse. Redelivery will be made when it is possible by the prostoria and with the payment of all additional costs.

prostoria will in no case, including b ut not limited to cases of force majeure, be liable to the Buyer for possible delays in delivering the product.

prostoria packs all products in a standard manner in carton boxes. Different packaging at the Buyer’s request is possible but only upon consent from prostoria where the Buyer will be charged for additional costs. Packaging on a euro pallet is charged additionally in the amount of EUR 35.00 (without VAT) per pallet.

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Shipping information